Privacy Policy

This Privacy Policy explains how Vieira's Cleaning (“we,” “us” or “our”) collects, uses and protects information when you visit vieirascleaningco.com, contact us by text message, phone or email, or request an estimate. We operate in the Commonwealth of Massachusetts, United States.

Information we collect

We collect only what we need to answer you and do the work:

• Information you give us. Your name, phone number, email address, the town where the home is, the type of cleaning you want, how often, the number of bedrooms and bathrooms, and anything you write in the message field of our estimate form.
• Information from contacting us directly. If you text, call or email us, we keep that contact information and the conversation so we can follow up.
• Basic technical information. Like most websites, our host records standard request data such as IP address, browser type and the pages visited. We use it only to keep the site working and secure.

We do not knowingly collect information from anyone under 18, and we do not collect payment card numbers through this website.

How we use your information

• To answer your request and schedule a free estimate visit.
• To send you a written estimate, confirm appointments and coordinate access to the home.
• To send messages about cleanings we have scheduled or done for you.
• To keep records of the work performed and handle any follow up you ask for.
• To comply with our legal and tax obligations.

Text messages

If you text us or give us your phone number, you agree that we may reply by text about your request and your appointments. Message and data rates may apply depending on your carrier. You can stop receiving texts from us at any time by replying STOP or by telling us in any conversation. We do not sell your phone number, and we do not use it for marketing on behalf of anyone else.

How we share information

We do not sell, rent or trade your personal information. We share it only in these limited situations:

• Service providers. Companies that help us run the business, such as our form, email and scheduling providers, and only to the extent they need it to provide that service to us.
• The people who clean your home. They receive the address and the access details needed to do the work.
• Legal requirements. If we are required to by law, subpoena or other legal process, or to protect the rights and safety of people or property.

Access to your home

Many clients give us access while they are away, through a key, a lockbox or a door code. We treat that information as confidential, share it only with the people cleaning your home, and ask you to tell us promptly if you change it or no longer want us to hold it.

How long we keep information

We keep client records while you are a client and afterwards for as long as we need them for legitimate business, accounting and legal purposes. If you ask us to delete your information and we are not required to keep it, we will.

Cookies and browser storage

This website uses only what is necessary to display pages correctly and to remember, during your visit, the type of cleaning you chose. We do not use advertising cookies or third party tracking pixels on this site. If that changes, we will update this policy.

Your choices

You can ask us at any time what information we hold about you, and ask us to correct or delete it. You can also ask us to stop contacting you. Write to vieirascleaning1@gmail.com or text (774) 222-0557 and we will take care of it.

Security

We take reasonable steps to protect the information we hold. No method of transmission over the internet is completely secure, so we cannot promise absolute security, but we limit access to your information to the people who need it.

Links to other websites

Our site links to our social media profiles. Once you leave this website, this policy no longer applies and the privacy policy of that website governs instead.

Changes to this policy

If we change this policy, we will post the revised version on this page and update the date above.

Contact us

Vieira's Cleaning
Massachusetts, United States
Email: vieirascleaning1@gmail.com
Text or phone: (774) 222-0557